Job Description
Are you looking to kickstart your career in the heart of Silicon Valley? FutureSoft Systems is seeking a dedicated Entry Level Customer Support Associate to join our growing team in San Jose.
We provide a comprehensive training program designed to set you up for success. As a member of our team, you will be the face of our brand, ensuring our clients receive the top-tier service they deserve.
What We Offer
- Competitive salary range of $48k - $62k.
- Health, dental, and vision insurance.
- Paid training and clear career advancement paths.
- Modern office amenities and a collaborative culture.
Take the leap and apply today!
Responsibilities
- Handle inbound and outbound customer inquiries professionally and efficiently.
- Diagnose and resolve technical issues or product questions.
- Accurately log interactions into the CRM system.
- Identify and escalate complex issues to senior management.
- Participate in team meetings and training sessions.
- Contribute to a positive and inclusive team environment.
Qualifications
- High school diploma or GED required.
- Previous customer service experience is a plus but not required.
- Strong verbal and written communication skills.
- Ability to multitask in a fast-paced environment.
- Basic proficiency with computers and web navigation.
- Must be authorized to work in the United States.