Job Description
Join our dynamic team with immediate weekly pay opportunities! BrightWave Solutions is urgently hiring Customer Service Representatives in Miami, FL. We offer competitive hourly rates, comprehensive training, and a supportive work environment where your contributions are recognized every week.
As a key member of our client success team, you'll handle inbound/outbound calls, resolve customer inquiries, and maintain client relationships. Perfect for career changers and experienced professionals alike - no weekends required!
Responsibilities
- Manage high-volume customer inquiries via phone, email, and chat channels
- Resolve billing, technical, and service issues with empathy and efficiency
- Document interactions accurately in CRM systems while meeting KPIs
- Collaborate with cross-functional teams to escalate complex cases
- Proactively identify opportunities to enhance customer satisfaction
- Participate in ongoing training to maintain product knowledge
- Uphold company standards for professionalism and data security
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years customer service or call center experience
- Excellent verbal/written communication and problem-solving skills
- Proficiency with CRM software (Salesforce training provided)
- Ability to multitask in fast-paced environments
- Strong attention to detail and organizational abilities
- Available for flexible shifts including evenings