Job Description
Join our dynamic team at NexGen Solutions and enjoy the financial security of weekly pay! We're seeking passionate Customer Service Representatives to deliver exceptional client experiences in our fast-paced NYC office. This is your opportunity to build a rewarding career with immediate compensation and growth potential. Apply today and start earning next week!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve billing and technical issues efficiently
- Document interactions in CRM systems with precision
- Collaborate with cross-functional teams to resolve complex cases
- Maintain performance metrics for quality and speed
- Participate in weekly training sessions to enhance skills
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Proficiency with CRM software (Salesforce a plus)
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including weekends
- Strong typing speed (40+ WPM)