Job Description
Are you a technical professional looking for a weekend role that offers stability and impact? Apex Systems is seeking a dedicated Weekend Technical Specialist to join our dynamic team in Raleigh, NC. You will be the backbone of our weekend support operations, ensuring business continuity and user satisfaction for our enterprise clients.
As a Weekend Specialist, you will work a compressed schedule (Thursday-Monday) to provide top-tier technical assistance, system maintenance, and troubleshooting. This is an excellent opportunity for those who prefer working fewer days but want a full-time salary and comprehensive benefits package.
Responsibilities
- Manage and Resolve Technical Tickets: Handle a high volume of IT support tickets, troubleshooting hardware, software, and network issues for remote and on-site users.
- System Monitoring & Maintenance: Perform routine server maintenance, patch management, and security scans during off-peak hours to minimize downtime.
- User Support & Training: Provide hands-on technical support and conduct training sessions for staff on new software tools and security protocols.
- Incident Response: Respond to and resolve critical incidents escalated during the weekend shift to ensure business operations remain uninterrupted.
- Documentation: Maintain accurate and up-to-date records of all technical issues, resolutions, and system configurations in the ticketing system.
- Collaboration: Liaise with the core support team during the Monday morning handover to ensure seamless transition and continuity of care.
Qualifications
- Education: Bachelor’s degree in Computer Science, Information Technology, or equivalent technical certification.
- Experience: Minimum of 2-3 years of experience in technical support, help desk, or systems administration.
- Technical Skills: Proficiency in Windows and Linux environments; experience with Active Directory, VPNs, and cloud platforms (AWS/Azure).
- Availability: Must be available to work Thursday through Monday (4 days on, 3 days off).
- Communication: Strong written and verbal communication skills with the ability to explain complex technical concepts to non-technical users.
- Problem Solving: Proven ability to troubleshoot complex issues under pressure and deliver timely solutions.