Job Description
Are you a tech-savvy professional looking for a rewarding schedule? Apex Tech Solutions is seeking a dedicated Weekend Technical Support Specialist to join our elite support team in Miami, FL.
Enjoy the benefits of working weekends while earning a competitive hourly rate. We value reliability, problem-solving skills, and a passion for helping others. If you want to be part of a dynamic environment with growth opportunities, we want to hear from you.
Why Choose Us?
- Flexible Schedule: Focus on your personal life with reliable weekend shifts.
- Competitive Pay: Earn between $18 and $25/hour depending on experience.
- Modern Tools: Work with cutting-edge ticketing systems and remote support software.
- Career Growth: Opportunities for full-time conversion and upward mobility.
Responsibilities
- Diagnose and resolve technical hardware and software issues for clients via phone and remote desktop.
- Manage and prioritize incoming support tickets within established Service Level Agreements (SLAs).
- Provide clear, step-by-step guidance to non-technical users to ensure issue resolution.
- Document all technical interactions and solutions in our CRM database for future reference.
- Collaborate with the on-call team lead to escalate complex incidents and ensure 100% customer satisfaction.
- Perform routine system checks and maintenance to prevent future weekend outages.
- Stay updated on the latest technology trends and internal product updates.
Qualifications
- High School Diploma or GED required; Associate degree or IT certification (CompTIA A+) preferred.
- Previous experience in technical support, help desk, or customer service is highly desirable.
- Strong understanding of Windows and macOS operating systems, web browsers, and email clients.
- Excellent verbal and written communication skills with a professional demeanor.
- Ability to troubleshoot problems logically and efficiently under pressure.
- Must be available to work weekends: Saturday and Sunday, 10:00 AM - 6:00 PM.
- Reliable internet connection and a dedicated home office space.