Job Description
Join our award-winning paid training program designed to launch your career in IT support! As a foreigner-friendly employer, we provide comprehensive onboarding and visa sponsorship assistance. You'll gain hands-on experience with cutting-edge technologies while working in Raleigh's vibrant tech hub. Our 12-week curriculum covers cloud infrastructure, cybersecurity fundamentals, and enterprise systems. We're committed to your growth with mentorship, certifications, and a clear path to permanent employment. Apply today to start your journey with a company that values global talent!
Responsibilities
- Deploy and configure Windows/Linux systems across enterprise environments
- Diagnose and resolve hardware/software issues using remote management tools
- Implement cybersecurity protocols and monitor network security
- Train end-users on new technologies and best practices
- Document technical procedures and maintain knowledge bases
- Collaborate with cross-functional teams on infrastructure projects
- Participate in 24/7 on-call rotation after training completion
Qualifications
- Valid work authorization in the US (visa sponsorship available)
- Basic understanding of networking concepts (TCP/IP, DNS)
- Customer service experience with excellent communication skills
- Willingness to earn CompTIA A+/Network+ certifications
- Proficient in English (written and spoken)
- High school diploma or equivalent (technical degree preferred)
- Ability to troubleshoot under pressure with minimal supervision
- Foreign language skills a plus for diverse client support