Job Description
We are looking for a detail-oriented and customer-focused Weekend Technical Support Specialist to join our team in Colorado Springs, CO. In this role, you will be the first point of contact for technical troubleshooting and customer assistance during our high-volume weekend shifts. If you are passionate about technology and enjoy helping others resolve complex issues, we want to meet you.
Why Join Us?
- Flexible Schedule: Enjoy your weekdays free with a dedicated weekend work-life balance.
- Competitive Pay: Earn a competitive hourly rate with performance bonuses.
- Growth Opportunities: Clear pathways for career advancement within our IT department.
What You'll Do:
As a Weekend Support Specialist, you will play a crucial role in maintaining our service standards. You will diagnose hardware and software problems, guide users through troubleshooting steps, and ensure our systems run smoothly during peak weekend periods.
Responsibilities
- Provide exceptional technical support via phone, email, and chat to customers experiencing hardware and software issues.
- Diagnose and troubleshoot network connectivity problems and server errors efficiently.
- Document all customer interactions, issues, and resolutions in our CRM system accurately.
- Collaborate with the engineering team to escalate and resolve complex technical tickets.
- Maintain a clean and organized workspace and ensure all technical equipment is functional.
- Stay updated on the latest software patches and system updates to ensure optimal performance.
Qualifications
- High school diploma or equivalent; Associate’s degree in Information Technology or related field is a plus.
- Proven experience in technical support, customer service, or help desk roles.
- Strong knowledge of Windows and macOS operating systems, as well as common office software.
- Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users.
- Reliable transportation and the ability to commute to our Colorado Springs office.
- Ability to work independently with minimal supervision during weekend shifts.