Job Description
We are looking for a dedicated Technical Support Specialist to join our high-performance team for our exclusive weekend shift. In this role, you will be the critical link between our clients and our technical infrastructure, ensuring business continuity and user satisfaction during off-hours.
Why You'll Love It
- Competitive hourly rate with overtime opportunities.
- Comprehensive benefits package including health, dental, and vision.
- Reliable weekend schedule allowing for a full-time Monday-Friday work-life balance.
Your Role
You will be responsible for managing a high volume of technical inquiries, troubleshooting hardware and software issues, and maintaining the integrity of our data systems.
Responsibilities
- Manage and resolve incoming technical support tickets with a focus on first-contact resolution and accuracy.
- Perform diagnostic troubleshooting for Windows environments, network connectivity issues, and software conflicts.
- Document all support interactions, resolutions, and workarounds in the CRM system.
- Escalate complex technical issues to the Tier 2 team with detailed context.
- Conduct routine system health checks and perform necessary software updates on the weekend.
- Assist in the physical setup and configuration of new equipment for incoming clients.
Qualifications
- Associate’s degree in Information Technology, Computer Science, or related field.
- Minimum of 2 years of experience in help desk or technical support roles.
- Strong proficiency in Microsoft Office Suite, Active Directory, and troubleshooting protocols.
- Ability to work independently with minimal supervision during weekend hours.
- Excellent verbal and written communication skills.
- Physical ability to lift up to 25 lbs to move equipment and stand for extended periods.