Job Description
We are currently seeking a highly motivated Weekend Technical Support Specialist to join our dynamic team in Seattle, WA. In this role, you will be the first line of defense for our clients, ensuring seamless IT operations during off-hours. If you are looking for a stable, high-impact role with a competitive wage and excellent benefits, we want to hear from you immediately.
Why Join Us?
- Competitive hourly rate ($25 - $35/hr)
- Comprehensive medical, dental, and vision insurance
- Flexible schedule options for weekend work
- Professional development and certification reimbursement
Responsibilities
- Monitor and maintain server infrastructure and network connectivity to ensure 99.9% uptime during weekend shifts.
- Triage and resolve incoming IT support tickets via Zendesk with a response time under 30 minutes.
- Perform routine system backups, patch management, and security updates to mitigate vulnerabilities.
- Collaborate with the weekday support team to document recurring issues and escalate complex technical problems.
- Conduct user training sessions to improve software adoption and troubleshooting self-sufficiency.
- Ensure strict adherence to company security protocols and data privacy regulations.
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or equivalent practical experience.
- Minimum of 2 years of experience in a helpdesk or technical support role.
- Strong knowledge of Windows Server, Active Directory, and cloud platforms (Azure/AWS).
- Ability to work independently and manage time effectively during off-hours.
- Excellent written and verbal communication skills.
- Flexibility to work weekends (Saturday and Sunday) on a rotating schedule.