Job Description
Apex Digital Solutions is urgently hiring a detail-oriented Part-Time Technical Support Specialist to join our dynamic team in Chicago, Illinois. We are seeking a driven individual who can provide exceptional technical assistance and contribute to our mission of delivering seamless digital solutions.
In this role, you will play a critical part in maintaining our high service standards, assisting clients with technical inquiries, and ensuring data accuracy across our platforms.
Responsibilities
- Provide timely and accurate technical support to clients via email, chat, and phone channels.
- Perform data entry and verification tasks to maintain up-to-date and accurate client records in the CRM.
- Diagnose and troubleshoot common software and hardware issues to ensure client satisfaction.
- Collaborate with the engineering team to document recurring technical issues and suggest improvements.
- Manage inbox queues efficiently, prioritizing urgent requests while maintaining a professional tone.
Qualifications
- High school diploma or equivalent; Associate’s degree in Information Technology or related field preferred.
- Previous experience in customer service, data entry, or technical support is highly desirable.
- Proficient in Microsoft Office Suite (Excel, Word, Outlook) and Google Workspace.
- Strong attention to detail with the ability to spot errors in data and documentation.
- Excellent written and verbal communication skills.