Job Description
Are you looking for a weekend job that pays well and offers great benefits? Nexus Systems Inc. is seeking a Weekend Tech Support Specialist to join our dynamic team in the heart of San Jose, CA.
As a premier technology provider in Silicon Valley, we value work-life balance. This position is perfect for professionals who want to enjoy their Monday through Friday free while maintaining a lucrative career. You will be the first point of contact for our clients during critical weekend operations, ensuring seamless service delivery and high customer satisfaction.
Why Join Us?
- Competitive Pay: Earn $22.00 - $28.00 per hour based on experience.
- Great Benefits: Health, dental, and vision insurance available for full-time roles.
- No Weekends Overtime: Standard hours (e.g., 9 AM - 5 PM Sat & Sun) with no mandatory overtime.
- Growth Opportunities: Clear pathways to permanent daytime roles or management positions.
Don't miss this opportunity to build your career in a stable, fast-paced environment. Apply today!
Responsibilities
- Provide technical support and troubleshooting for hardware and software issues via phone, email, and chat.
- Manage a high volume of incoming support tickets within defined Service Level Agreements (SLAs).
- Document all customer interactions, solutions, and technical details in our CRM system.
- Collaborate with the weekday support team to ensure continuity of service and knowledge sharing.
- Assist in the installation and configuration of new equipment for weekend deployments.
- Maintain a positive and professional demeanor with all customers and stakeholders.
Qualifications
- High school diploma or GED required; Associate degree in Computer Science or related field is a plus.
- 1-2 years of experience in customer service or technical support.
- Strong understanding of Windows and macOS operating systems.
- Excellent problem-solving skills and the ability to think critically under pressure.
- Ability to work independently and efficiently with minimal supervision during shifts.
- Strong verbal and written communication skills.