Job Description
Are you looking for a rewarding career with immediate start availability? Apex Tech Solutions is hiring Weekend Tech Support Specialists to join our dynamic team in Austin, TX.
As a Weekend Tech Support Specialist, you will play a critical role in ensuring our clients receive seamless technical assistance during peak weekend hours. We prioritize candidates who are ready to start immediately and bring a proactive attitude to customer service.
Why Join Us?
- Immediate Start: Begin making an impact within 48 hours.
- Flexible Schedule: Enjoy your weekdays free with competitive weekend pay.
- Growth Opportunities: Clear pathways to full-time and management roles.
Responsibilities
- Provide expert technical support and troubleshooting for hardware and software issues via phone and chat.
- Manage and resolve incoming customer tickets with a focus on first-call resolution.
- Document all interactions and technical resolutions in the CRM system accurately.
- Collaborate with the on-site team to ensure consistent service quality.
- Stay updated on the latest technology trends and product updates.
Qualifications
- High school diploma or equivalent required; Associate's degree preferred.
- Strong understanding of Windows, macOS, and common office software.
- Excellent verbal and written communication skills.
- Ability to work weekends (Saturday & Sunday) on rotating shifts.
- Proven ability to remain calm and patient under pressure.