Job Description
We are seeking a dedicated IT Support Specialist to join our elite weekend operations team in Austin, TX. As a key player in our technical infrastructure, you will ensure business continuity and deliver exceptional service to our clients during non-standard hours. This is an opportunity to work in a high-growth environment with a competitive salary and comprehensive benefits package.
Why Join Us?
- Competitive hourly rate with overtime opportunities.
- Comprehensive health, dental, and vision insurance.
- Professional development and certification reimbursement.
- Modern office environment with a relaxed weekend atmosphere.
Responsibilities
- Provide Tier 2 and Tier 3 technical support for hardware, software, and network issues.
- Perform routine server maintenance, patch management, and security audits.
- Monitor system performance and troubleshoot connectivity issues to ensure 99.9% uptime.
- Assist in the deployment, configuration, and troubleshooting of new hardware and software assets.
- Document all technical incidents and resolutions in the ticketing system.
- Collaborate with the engineering team to identify areas for infrastructure improvement.
Qualifications
- Associate degree in Computer Science, Information Technology, or equivalent work experience.
- CompTIA A+ and Network+ certifications are highly preferred.
- 2+ years of experience in IT support or a related technical field.
- Strong knowledge of Windows Server, Active Directory, and Microsoft Office Suite.
- Excellent problem-solving skills and the ability to work independently during weekends.
- Strong verbal and written communication skills.