Job Description
Join NexConnect Solutions' dynamic remote team as a Weekend Shift Customer Support Specialist! We're urgently seeking dedicated professionals to deliver exceptional customer service during Saturday and Sunday shifts. Enjoy flexible remote work while supporting our growing client base with technical troubleshooting and relationship-building. This is your opportunity to launch or advance your career in customer support with a company that values work-life balance and professional growth.
Responsibilities
- Provide responsive technical support via phone, chat, and email during weekend shifts
- Resolve customer inquiries regarding products/services with 90% first-contact resolution
- Document interactions and maintain accurate case records in CRM systems
- Collaborate with weekday teams to ensure seamless customer handoffs
- Identify trends in customer feedback to improve service quality
- Meet weekly performance metrics for response time and customer satisfaction
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or technical support experience
- Proficient with CRM platforms (e.g., Salesforce, Zendesk)
- Strong problem-solving and communication skills
- Ability to work independently with minimal supervision
- Reliable high-speed internet connection
- Availability for Saturday/Sunday shifts (8am-8pm CST)