Job Description
Join our dynamic team at TechSolutions NC, a rapidly growing tech support provider in the heart of Raleigh! We're urgently seeking passionate Customer Service Specialists to deliver exceptional support experiences. No college degree required – we value your skills and dedication above all else. Enjoy competitive pay, comprehensive benefits, and a collaborative work environment. Start your career journey today!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with exceptional professionalism
- Document interactions accurately in CRM systems for quality assurance
- Collaborate with technical teams to resolve complex issues efficiently
- Maintain deep product knowledge to provide accurate solutions
- Identify upsell opportunities to enhance customer satisfaction
- Participate in ongoing training to refine customer service techniques
- Meet and exceed monthly performance metrics
Qualifications
- High school diploma or equivalent (no college degree required)
- 1+ years of customer service experience preferred
- Exceptional verbal and written communication skills
- Strong problem-solving abilities and patience
- Proficiency with CRM software and MS Office suite
- Ability to work flexible hours including weekends
- Positive attitude and team-oriented mindset
- Must pass background check and drug screening