Job Description
Apex Global Solutions is urgently hiring motivated individuals to join our Weekend Operations team in Atlanta, GA. We are looking for professionals who excel in a fast-paced environment and are available to work weekends to support our growing client base. This role offers a competitive salary, comprehensive benefits, and the opportunity to work in a dynamic setting.
While we are based in Atlanta, we support a hybrid model, allowing you to balance your work-life preferences with the demands of the weekend shift.
Responsibilities
- Manage incoming customer inquiries via phone, email, and chat during weekend hours.
- Resolve complex issues and escalate tickets to the appropriate teams efficiently.
- Update customer records and ensure data accuracy within the CRM system.
- Collaborate with the support team to maintain high service standards and response times.
- Perform quality assurance checks on customer interactions and reports.
- Assist in onboarding new weekend staff and providing training as needed.
- Maintain a clean and organized workspace to ensure safety and productivity.
Qualifications
- High school diploma or equivalent required; Associate's degree preferred.
- Previous experience in customer service or technical support is a plus.
- Strong verbal and written communication skills with a professional demeanor.
- Reliable transportation and punctuality are mandatory for weekend shifts.
- Ability to work independently and as part of a team.
- Familiarity with CRM software (e.g., Salesforce, Zendesk) is highly desirable.
- Must be available to work weekends, specifically Saturday and Sunday.