Job Description
Join our dynamic team at Austin Solutions Group and enjoy weekends while building your career! We're seeking passionate Weekend Shift Customer Service Specialists to deliver exceptional experiences during peak hours. This role offers competitive pay, flexible scheduling, and opportunities for advancement in one of Austin's fastest-growing companies.
What We Offer:
- Premium weekend shift differential pay
- Comprehensive training program
- Health benefits for part-time employees
- Employee discounts on local services
Responsibilities
- Handle high-volume customer inquiries via phone, email, and chat
- Resolve technical issues and process transactions efficiently
- Collaborate with weekend support teams for seamless operations
- Document interactions using CRM systems with precision
- Identify upsell opportunities to enhance customer value
- Maintain 95%+ customer satisfaction scores
- Participate in weekend team huddles and training sessions
Qualifications
- Minimum 1 year customer service experience
- Proficiency with CRM software (Salesforce preferred)
- Strong problem-solving and conflict resolution skills
- Ability to work independently with minimal supervision
- Flexibility to cover rotating weekend shifts (Sat/Sun)
- High school diploma or equivalent (college degree preferred)
- Valid Texas driver's license for occasional errands