Job Description
Join our dynamic team as a Weekend Shift Customer Service Specialist at Global Solutions Inc. in Oklahoma City! We're seeking energetic professionals to deliver exceptional customer experiences during high-traffic weekends. This direct-hire opportunity offers competitive pay, flexible scheduling, and career growth potential. If you thrive in fast-paced environments and excel at problem-solving, apply today to become part of our award-winning support team!
Responsibilities
- Handle high-volume customer inquiries via phone, email, and live chat during weekend shifts
- Resolve complex issues using CRM systems and internal knowledge bases
- Process transactions and maintain accurate customer records
- Collaborate with cross-functional teams to escalate unresolved issues
- Monitor customer feedback and implement improvement suggestions
- Train new weekend team members on service protocols
- Contribute to weekend shift performance metrics reporting
Qualifications
- Minimum 2 years customer service experience in high-volume environments
- Proficiency with CRM software (Salesforce or Zendesk preferred)
- Exceptional conflict resolution and multitasking abilities
- Available to work Saturdays and Sundays (8 AM - 8 PM)
- Strong written and verbal communication skills
- Associate degree or equivalent technical certification
- Ability to maintain composure during peak weekend hours
- Basic knowledge of retail/service industry operations