Job Description
Join our award-winning team as a Weekend Shift Customer Service Specialist and transform your weekends into rewarding opportunities! At GlobalTech Solutions, we prioritize work-life balance while delivering exceptional service. This role offers competitive pay, premium scheduling flexibility, and career growth potential in San Jose's vibrant tech corridor. You'll be part of a dynamic culture where your contributions directly impact customer satisfaction and innovation.
What We Offer:
- Industry-leading weekend shift premiums (15% above base rate)
- Comprehensive paid training and certification programs
- Modern remote/hybrid work options after probation
- Health benefits and 401(k) matching for part-time roles
- Recognition programs with quarterly bonuses
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with 95%+ satisfaction metrics
- Resolve technical product issues using proprietary CRM and diagnostic tools
- Process orders, returns, and warranty claims with zero-error precision
- Collaborate with Tier 2 engineers to escalate complex technical cases
- Maintain detailed documentation in Salesforce and knowledge base
- Participate in weekend shift rotations (Sat/Sun 8AM-5PM)
- Contribute to process improvement initiatives through weekly team huddles
Qualifications
- Minimum 2 years customer service or technical support experience
- Proficiency with CRM platforms (Salesforce preferred)
- Exceptional verbal/written communication in English and Spanish
- Ability to troubleshoot hardware/software issues remotely
- Flexibility to work weekends and holidays as required
- Valid California driver's license for occasional on-site support
- CompTIA A+ or equivalent certification preferred
- Experience with Zendesk or similar ticketing systems