Job Description
Join our dynamic team at Coastal Solutions Group and enjoy weekends off while earning competitive pay! We're seeking Weekend Shift Customer Service Specialists to deliver exceptional support to our growing client base. This role offers flexible weekend hours (Friday-Sunday) with no weekday commitments, perfect for students, parents, or anyone seeking work-life balance. Enjoy a modern, collaborative environment with comprehensive training and advancement opportunities. Benefits include: paid time off, health insurance options, and employee discounts. Apply today to become part of Virginia Beach's premier service provider!
Responsibilities
- Deliver exceptional customer support via phone, email, and chat during weekend shifts
- Resolve inquiries and complaints efficiently while maintaining high satisfaction scores
- Update and maintain accurate customer records in CRM systems
- Collaborate with weekend team members to ensure seamless service delivery
- Adhere to company policies and security protocols for sensitive data
- Identify opportunities for process improvements and customer experience enhancements
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in call center or retail environment
- Strong verbal communication and problem-solving skills
- Ability to work independently during weekend shifts (Fri-Sun)
- Proficiency with Microsoft Office and CRM software
- Flexibility to work occasional holidays and overtime
- Positive attitude and commitment to teamwork