Job Description
Join our dynamic team at Urban Hospitality Group with an immediate weekend shift opportunity! We're seeking a passionate Customer Service Lead to elevate guest experiences at our flagship location in downtown San Francisco. This role offers instant onboarding and competitive compensation in one of America's most vibrant cities. Perfect for professionals seeking weekend flexibility without compromising career growth.
Enjoy premium perks including complimentary meals, employee discounts, and a supportive team environment. Our commitment to work-life balance ensures you thrive professionally while enjoying San Francisco's renowned weekend attractions. Apply today to start your rewarding journey!
Responsibilities
- Deliver exceptional customer service across weekend shifts (Sat-Sun)
- Lead front-of-house operations during peak weekend hours
- Train and mentor new weekend staff members
- Resolve guest inquiries and complaints with professionalism
- Coordinate with kitchen and maintenance teams for seamless operations
- Implement weekend promotions and upselling strategies
- Maintain cleanliness and safety standards per brand guidelines
Qualifications
- 2+ years customer service or hospitality experience
- Proven leadership ability in team settings
- Flexible weekend availability (mandatory Sat/Sun)
- Strong conflict resolution and communication skills
- Basic POS system proficiency
- Ability to stand/walk for extended periods
- Food handler certification preferred