Job Description
URGENT HIRING ALERT! Join our award-winning hospitality team in Philadelphia as a Part-Time Customer Service Specialist. We're seeking energetic professionals to deliver exceptional guest experiences in a vibrant downtown setting. Enjoy flexible scheduling, competitive pay, and rapid advancement opportunities. Perfect for students, career changers, or those seeking work-life balance. Apply today and start your journey with one of Philadelphia's most beloved employers!
Responsibilities
- Deliver exceptional customer service across phone, email, and in-person channels
- Manage reservation systems and coordinate guest inquiries efficiently
- Resolve guest complaints with empathy and proactive solutions
- Collaborate with cross-functional teams to ensure seamless operations
- Uphold brand standards through consistent service excellence
- Process payments and maintain accurate transaction records
- Contribute to a positive team culture through open communication
Qualifications
- High school diploma or equivalent required
- 1+ years customer service or hospitality experience preferred
- Strong communication and problem-solving abilities
- Proficiency with reservation software and MS Office Suite
- Ability to work evenings, weekends, and holidays
- Positive attitude with a passion for guest satisfaction
- Valid Pennsylvania driver's license (if applicable to role)
- Basic math skills for transaction handling