Job Description
Join our innovative tech team as a Weekend Shift Coordinator! We're seeking tech-savvy professionals to deliver exceptional IT support during our weekend operations. This role offers flexible hours while maintaining critical infrastructure for Seattle businesses. Enjoy competitive compensation in a collaborative environment where your expertise makes a tangible difference.
Responsibilities
- Provide Tier 1-2 technical support via phone, chat, and remote assistance
- Monitor and maintain server/network infrastructure during weekend shifts
- Document incident reports and resolution procedures in ITSM systems
- Collaborate with weekday teams for seamless handovers
- Execute scheduled system updates and security patches
- Train weekend staff on basic troubleshooting protocols
Qualifications
- 2+ years in IT support or helpdesk environment
- CompTIA A+/Network+ certification or equivalent experience
- Proficiency with Windows/Linux systems and cloud platforms (AWS/Azure)
- Strong problem-solving skills with analytical mindset
- Availability to work Saturdays and Sundays (6am-2pm)
- Excellent communication skills and customer service orientation