Job Description
Join a High-Growth Team with Flexible Hours!
Are you looking for a rewarding weekend job that offers competitive pay and career stability? El Paso Tech Solutions is currently seeking a Weekend Operations Associate to join our elite support team. This is an excellent opportunity for individuals who want to work weekends while maintaining a full-time career trajectory.
As the weekend shift is critical to our service delivery, you will play a pivotal role in ensuring our clients receive top-tier support. We pride ourselves on a modern, inclusive, and fast-paced work environment.
Responsibilities
- Manage High-Volume Inquiries: Handle customer service tickets, emails, and phone calls with a focus on accuracy and speed during peak weekend hours.
- Technical Troubleshooting: Diagnose and resolve common technical issues and account access problems for our client base.
- System Monitoring: Proactively monitor system performance and alert the support team to any potential outages or anomalies.
- Documentation: Maintain accurate records of all interactions and issues in our CRM software to ensure seamless handover to the weekday team.
- Team Collaboration: Participate in weekly stand-ups to discuss performance metrics and upcoming projects.
- Customer Advocacy: Act as the voice of the customer, ensuring their feedback is logged and addressed appropriately.
Qualifications
- Education: High School Diploma or GED required; Associate’s degree in a related field is a plus.
- Experience: 1+ years of experience in customer service, technical support, or operations is preferred.
- Availability: Must be available to work every Saturday and Sunday (Weekend Shift).
- Skills: Strong problem-solving skills and the ability to think critically under pressure.
- Communication: Excellent verbal and written communication skills in English.
- Tools: Proficiency with Microsoft Office Suite and ticketing systems (Zendesk, Jira, etc.).