Job Description
We are seeking a driven Junior Customer Support Specialist to join our innovative team in Houston. If you are eager to launch a career in the tech industry and are looking for a role that offers mentorship and growth opportunities without requiring prior experience, we want to hear from you. NexusTech Solutions is committed to fostering a diverse and inclusive workplace where your potential is our priority.
In this role, you will be the first point of contact for our valued clients, helping them navigate our platform and resolve their inquiries. We provide comprehensive onboarding and ongoing training to ensure you have the tools you need to succeed.
Responsibilities
- Respond to incoming customer inquiries via phone, email, and live chat in a professional, empathetic, and timely manner.
- Diagnose and troubleshoot common technical issues using our internal knowledge base and ticketing system.
- Document all customer interactions and resolutions accurately in our CRM software.
- Collaborate with senior team members to resolve complex escalated tickets and learn advanced troubleshooting techniques.
- Stay updated on company products and services to provide accurate and helpful information to clients.
- Participate in weekly training sessions to enhance product knowledge and communication skills.
- Assist in maintaining a high level of customer satisfaction (CSAT) scores through consistent service excellence.
Qualifications
- High school diploma or GED required; Bachelor's degree in a related field is a plus.
- Strong written and verbal communication skills with a focus on customer service.
- Basic computer proficiency and the ability to learn new software quickly.
- A positive attitude and a genuine willingness to learn new technologies.
- Ability to work in a fast-paced environment while maintaining attention to detail.
- Must be reliable, punctual, and able to pass a background check.
- Willingness to work flexible hours, including evenings and weekends as needed.