Job Description
We are seeking motivated Entry Level Technical Support Representatives to join our rapidly expanding team in Virginia Beach, VA. This is a fantastic opportunity for individuals looking to launch a career in the technology sector with no prior experience necessary. We are looking for ambitious candidates who are eager to learn, grow, and succeed in a supportive environment.
As a key member of our support team, you will serve as the first point of contact for our valued clients, resolving technical inquiries and providing exceptional service. We provide comprehensive training, a clear path for career advancement, and a culture that rewards hard work and dedication.
Responsibilities
- Provide friendly and professional technical support to customers via phone, email, and live chat.
- Diagnose and troubleshoot basic software and hardware issues to ensure customer satisfaction and retention.
- Document customer interactions, inquiries, and resolutions accurately in our CRM system.
- Collaborate with senior technical staff to escalate and resolve complex issues efficiently.
- Stay updated on product knowledge, service protocols, and industry trends.
- Identify opportunities to upsell or cross-sell relevant services to existing clients.
Qualifications
- High school diploma or GED equivalent required.
- Strong verbal and written communication skills with a customer-centric mindset.
- Basic computer literacy and typing proficiency (40+ WPM).
- Ability to work in a fast-paced, dynamic environment with occasional high-pressure situations.
- Reliable high-speed internet connection and a quiet workspace (remote/hybrid friendly).
- Willingness to learn new technologies and complete required training programs.