Job Description
Are you a dedicated IT professional looking for a rewarding schedule? Portland Tech Solutions is currently seeking a skilled Weekend IT Support Specialist to join our dynamic team. In this role, you will provide critical technical assistance to our employees, ensuring seamless operations during our peak weekend hours. If you thrive in a fast-paced environment and want to make a tangible impact on business continuity, we want to hear from you.
Why Join Us?
- Competitive salary and comprehensive benefits package.
- Flexible weekend schedule (Saturday & Sunday) allowing for a productive 4-day workweek.
- Opportunity to work with cutting-edge technology and a collaborative team.
- Professional development and certification reimbursement programs.
Responsibilities
- Provide Tier 2 Technical Support: Resolve complex hardware, software, and network issues for employees accessing systems on weekends.
- Helpdesk Management: Monitor and respond to helpdesk tickets efficiently, prioritizing critical incidents to minimize downtime.
- System Maintenance: Perform routine server backups, patch management, and security audits during off-peak hours.
- Hardware Deployment: Set up and configure new workstations, laptops, and peripherals for weekend arrivals or special projects.
- User Onboarding: Assist in the installation of applications and configuration of email/mobile devices for new team members starting on weekends.
- Documentation: Maintain accurate records of incidents, resolutions, and technical configurations in our ticketing system.
Qualifications
- Education: Bachelor’s degree in Computer Science, Information Technology, or equivalent practical experience.
- Certifications: CompTIA A+, Network+, or Microsoft Certified Professional (MCP) preferred.
- Experience: Minimum of 2-3 years of experience in IT support, helpdesk, or systems administration.
- Availability: Must be available to work weekends (Saturday and Sunday) on a rotating or fixed schedule.
- Technical Skills: Proficiency in Windows and macOS environments, Active Directory, VPN setup, and remote troubleshooting tools.
- Communication: Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users.