Job Description
Are you a tech-savvy problem solver looking for a rewarding role with immediate availability?
We are currently seeking a dedicated Weekend Shift Technical Support Specialist to join our dynamic team in New York. In this pivotal role, you will be the first point of contact for technical assistance, ensuring our systems run smoothly during off-peak hours. If you thrive in a fast-paced environment and want to start your career immediately, we want to hear from you.
Responsibilities
- Provide comprehensive technical support and troubleshooting for hardware, software, and network issues during weekend shifts.
- Diagnose and resolve complex technical tickets with minimal supervision, ensuring high customer satisfaction.
- Maintain accurate and up-to-date documentation of all incidents, resolutions, and technical procedures.
- Conduct routine system checks and perform preventative maintenance to ensure business continuity.
- Collaborate with the weekday operations team to escalate critical issues and share insights.
- Assist in the onboarding and training of new temporary staff during the weekend.
Qualifications
- High school diploma or equivalent; Associate degree in Computer Science or IT preferred.
- Previous experience in technical support or helpdesk operations is highly desirable.
- Strong understanding of Windows, macOS, and basic networking protocols.
- Excellent verbal and written communication skills with a customer-first mindset.
- Ability to work independently with a flexible schedule, including weekends and holidays.
- Proficiency in helpdesk ticketing software (e.g., Zendesk, Jira) is a plus.