Job Description
Are you looking for a stable and rewarding weekend shift job in Omaha, NE? We are seeking a detail-oriented Technical Support Specialist to join our growing IT team. In this role, you will ensure our critical infrastructure remains operational while the rest of the office enjoys their downtime. This is a fantastic opportunity for tech-savvy individuals who value flexibility and a consistent schedule.
Why Join Us?
- Competitive hourly rate ($15 - $18).
- Consistent weekend schedule (Saturday & Sunday).
- Opportunity for growth within the IT department.
- Modern office environment in downtown Omaha.
Responsibilities
- Provide tier-2 technical support to internal staff via phone, email, and ticketing systems.
- Diagnose and resolve hardware and software issues for laptops, printers, and peripherals.
- Manage network connectivity and troubleshoot connectivity problems.
- Perform routine system backups and server maintenance tasks.
- Document all technical interactions, resolutions, and incidents in the service desk database.
- Collaborate with the IT manager to implement and maintain weekend maintenance schedules.
- Assist in the deployment of new hardware and software updates.
Qualifications
- High school diploma or GED required; Associate degree in Information Technology or equivalent experience preferred.
- 1+ years of experience in technical support, help desk, or IT assistance roles.
- Strong knowledge of Windows, macOS, and Linux operating systems.
- Excellent troubleshooting skills and attention to detail.
- Ability to communicate complex technical concepts to non-technical users clearly.
- Flexibility to work independently with minimal supervision during weekend shifts.
- Valid driver's license and reliable transportation.