Job Description
Join Urban Tech Solutions as a Weekend Customer Support Specialist and become the face of innovation for Seattle's thriving tech community! We're seeking passionate individuals to deliver exceptional service during our peak weekend hours (Saturday-Sunday, 8 AM-6 PM). Enjoy competitive pay, flexible scheduling, and the opportunity to work with cutting-edge technology while supporting our diverse client base. Perfect for students, career changers, or those seeking weekend-only work arrangements.
Responsibilities
- Respond to customer inquiries via phone, email, and chat during weekend shifts
- Troubleshoot technical issues and provide step-by-step solutions
- Document interactions in CRM systems with 100% accuracy
- Collaborate with weekday teams to ensure seamless service continuity
- Proactively identify process improvements for weekend operations
- Handle escalations with professionalism and urgency
- Maintain knowledge of product updates and company policies
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in tech/retail
- Exceptional written and verbal communication skills
- Proficient with CRM software (e.g., Salesforce, Zendesk)
- Ability to work independently in a fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Weekend availability (Saturday & Sunday) is mandatory
- Basic technical troubleshooting knowledge