Job Description
Join our dynamic team at Nashville Solutions Group with an immediate full-time opportunity for a Customer Service Specialist. We're seeking a passionate professional to deliver exceptional client experiences in our fast-paced Nashville headquarters. This role offers competitive compensation, comprehensive benefits, and immediate start date for qualified candidates. Be part of a company that values innovation and employee growth while serving diverse clients across Tennessee.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with 95% satisfaction rate
- Resolve billing and service issues using CRM systems within 24-hour SLA
- Process orders and maintain accurate client records in Salesforce
- Collaborate with technical teams to resolve complex service escalations
- Contribute to process improvement initiatives for customer retention
- Train new hires on customer service protocols and best practices
- Monitor customer feedback channels and implement resolution strategies
Qualifications
- High school diploma or equivalent; associate degree preferred
- Minimum 2 years customer service experience in B2B environment
- Proficiency with CRM platforms (Salesforce experience required)
- Exceptional verbal/written communication skills with empathetic approach
- Ability to multitask and prioritize tasks in high-volume setting
- Strong problem-solving abilities with conflict resolution experience
- Flexible schedule availability including weekends as needed
- Basic technical troubleshooting knowledge for service-related issues