Job Description
Join our dynamic Oklahoma City team as an Immediate Hire Customer Service Specialist! We're seeking passionate individuals to deliver exceptional support experiences while launching your career in record time. Enjoy competitive pay, comprehensive benefits, and a supportive work environment designed for rapid growth.
Why SwiftHire Solutions?
- On-the-job training provided
- Health, dental, and vision insurance
- Paid time off and holiday pay
- Career advancement opportunities
- Modern downtown location with free parking
Responsibilities
- Handle 50+ customer inquiries daily via phone, email, and chat
- Resolve billing, technical, and service-related issues
- Document interactions using CRM software with 98% accuracy
- Collaborate with technical teams for complex problem-solving
- Meet/exceed monthly performance metrics (CSAT, FCR)
- Participate in weekly training sessions for product updates
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (required)
- 1+ years customer service experience preferred
- Proficiency in Microsoft Office and CRM systems
- Exceptional verbal/written communication skills
- Ability to work flexible shifts (including weekends)
- Strong problem-solving and conflict resolution abilities
- Passion for helping customers achieve positive outcomes
- Must pass background check and drug screening