Job Description
Join our dynamic team at Nexus Solutions Group as a Weekend Customer Service Specialist! We're seeking energetic professionals to deliver exceptional support during high-demand weekend hours. This role offers competitive pay, flexible scheduling, and opportunities for growth in a fast-paced environment. Perfect for students, parents, or professionals seeking weekend work-life balance. Enjoy our modern downtown Dallas office with complimentary parking and team-building events!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues efficiently
- Process orders and update customer records in CRM systems
- Collaborate with weekday teams for seamless service continuity
- Document interactions and identify process improvement opportunities
- Maintain 95% customer satisfaction score through personalized support
Qualifications
- High school diploma or equivalent; college preferred
- 1+ years customer service or call center experience
- Proficiency with CRM software (Salesforce, Zendesk)
- Exceptional communication and conflict resolution skills
- Ability to work independently with minimal supervision
- Weekend availability (Saturday/Sunday, 8AM-6PM)
- Basic technical troubleshooting knowledge