Job Description
Join Metro Solutions Group as a Weekend Customer Service Specialist and transform weekends into rewarding career opportunities! We're seeking dynamic professionals to deliver exceptional client experiences during our peak weekend hours at our Philadelphia headquarters. This role offers competitive compensation, flexible scheduling, and a collaborative environment where your work directly impacts customer satisfaction.
Our ideal candidate thrives in fast-paced settings, values teamwork, and takes pride in resolving customer inquiries efficiently. Enjoy weekend-only shifts with no weekday obligations, plus performance-based bonuses and comprehensive training. This is your chance to build a fulfilling career while maintaining work-life balance.
Responsibilities
- Handle high-volume customer inquiries via phone, email, and in-person support
- Process transactions and resolve billing discrepancies accurately
- Update client records in CRM systems with precision
- Collaborate with cross-functional teams to resolve complex issues
- Contribute to weekend inventory management and store operations
- Train new weekend associates on company protocols
- Implement upselling strategies to enhance revenue
Qualifications
- Minimum 1 year customer service or retail experience
- Proficiency with POS systems and Microsoft Office Suite
- Exceptional problem-solving and communication skills
- Ability to work independently and as part of a team
- Flexibility to work Saturdays and Sundays (7 AM - 5 PM)
- High school diploma or equivalent required
- Philadelphia PA residency preferred