Job Description
Are you looking for a rewarding career with flexible hours? NexGen Staffing Solutions is seeking a dedicated Weekend Customer Service Representative to join our dynamic team in Jacksonville, FL.
Enjoy the best of both worlds with our competitive weekend differential! We value our team members and offer a supportive environment where you can thrive.
Responsibilities
- Manage high-volume customer inquiries via phone, email, and chat during weekend shifts.
- Resolve customer issues and complaints with a focus on retention and satisfaction.
- Update customer records accurately in our CRM system.
- Collaborate with the support team to escalate complex issues.
- Adhere to company policies and quality assurance standards.
- Provide product and service information to customers.
Qualifications
- High school diploma or equivalent.
- Previous experience in customer service preferred.
- Excellent verbal and written communication skills.
- Basic computer proficiency (Microsoft Office, Email, CRM).
- Ability to work independently with minimal supervision.
- Reliable transportation to the Jacksonville office.