Job Description
Urgent Weekend Opening! Join our dynamic team in Cleveland, Ohio as a Customer Service Representative. We're seeking motivated individuals to deliver exceptional support during weekend shifts. This direct-hire position offers competitive pay and immediate start opportunities.
As the frontline of our client interactions, you'll resolve inquiries, process orders, and ensure customer satisfaction. Perfect for students, parents, or professionals seeking flexible weekend schedules. Enjoy a supportive environment with comprehensive training and growth potential.
Responsibilities
- Handle inbound/outbound customer calls and digital communications
- Resolve product/service inquiries with professionalism and empathy
- Process transactions and update customer records accurately
- Collaborate with cross-functional teams to resolve complex issues
- Maintain detailed documentation of interactions and resolutions
- Meet performance metrics for response time and customer satisfaction
- Adhere to company policies and compliance standards
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or call center experience
- Exceptional verbal/written communication skills
- Proficiency with CRM software and Microsoft Office Suite
- Ability to multitask in a fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Flexibility to work Saturdays/Sundays (7am-7pm shifts)
- Positive attitude with customer-first mindset