Job Description
Join our dynamic team in Austin, TX and enjoy the financial security of weekly pay! We're urgently hiring dedicated Customer Service Representatives to deliver exceptional client experiences. This is your chance to work with a forward-thinking company that values your contributions and rewards you promptly. No experience? No problem! We provide comprehensive training to set you up for success.
Why choose us?
- Weekly pay for immediate financial relief
- Full-time benefits including health insurance and 401(k)
- Growth opportunities with clear career advancement paths
- Modern Austin office with flexible scheduling options
Responsibilities
- Handle 50+ inbound/outbound customer calls daily with professionalism
- Resolve billing inquiries and product/service issues using CRM systems
- Document all interactions accurately in Salesforce and Zendesk
- Collaborate with billing and tech teams for complex escalations
- Maintain 95% customer satisfaction rate through empathetic communication
- Meet/exceed 25 daily resolution targets
- Participate in weekly training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience (call center background ideal)
- Proficiency with CRM tools (Salesforce, Zendesk)
- Exceptional verbal/written communication skills
- Type 40+ WPM with 95% accuracy
- Ability to work flexible shifts including weekends
- UST resident with valid work authorization
- Basic technical troubleshooting aptitude