Job Description
Join Our Team as a Weekend Shift Technical Support Specialist
ApexTech Solutions is urgently hiring for a dynamic Technical Support Specialist to join our remote team in New York. If you are looking for a flexible Weekend Shift that offers a great work-life balance, this is the perfect opportunity for you.
We are looking for tech-savvy individuals who can handle customer inquiries with patience and professionalism. You will be the first point of contact for our clients, resolving technical issues efficiently.
Why You’ll Love Working With Us:
- Flexible Schedule: Enjoy your weekdays off with our rotating weekend shifts.
- Remote Work: No commute required; work from the comfort of your home in New York.
- Competitive Pay: Earn $18.00 - $24.00 per hour with performance bonuses.
- Growth: Clear career advancement paths within the company.
Responsibilities
- Provide expert technical support to customers via chat, email, and phone during weekend shifts.
- Diagnose and troubleshoot hardware and software issues.
- Maintain accurate records of all customer interactions in the CRM system.
- Escalate complex issues to senior technicians when necessary.
- Adhere to company protocols to ensure high customer satisfaction scores.
- Collaborate with the support team to improve service quality.
Qualifications
- High school diploma or GED required.
- Basic knowledge of computers, operating systems, and internet connectivity.
- Previous customer service or technical support experience is preferred but not required.
- Must be available to work Weekend Shifts consistently.
- Strong written and verbal communication skills.
- Reliable high-speed internet connection and a quiet workspace.