Job Description
We are currently seeking dedicated professionals for our seasonal Technical Support team in San Jose. This is a unique opportunity for qualified individuals with an H2B visa to gain valuable industry experience through our comprehensive paid training program. We prioritize growth and offer a pathway to long-term employment for the right candidates.
As a Seasonal Technical Support Specialist, you will be the first point of contact for our clients, ensuring seamless technical resolution and exceptional customer service. We offer competitive hourly rates and a supportive environment that fosters skill development.
Responsibilities
- Provide technical troubleshooting and support to a diverse client base via phone, email, and chat.
- Manage and document customer inquiries and ticket resolutions in our CRM system.
- Collaborate with senior technical staff to resolve complex issues efficiently.
- Conduct product training sessions for new seasonal hires during the onboarding phase.
- Maintain up-to-date knowledge of software and hardware systems to provide accurate guidance.
- Uphold high standards of professionalism and data privacy at all times.
Qualifications
- Valid H2B non-immigrant visa status or eligibility for transfer.
- High school diploma or equivalent (GED accepted).
- Strong verbal and written communication skills in English.
- Willingness to participate in paid technical training and certification programs.
- Basic computer literacy and familiarity with operating systems.
- Proven ability to work in a fast-paced, team-oriented environment.