Job Description
Are you looking for a rewarding career with flexible weekend hours? Apex Digital Services is urgently hiring a dedicated Weekend Support Specialist to join our growing team in Indianapolis. Whether you prefer working from home or a hybrid setup, we offer the flexibility you need to balance your lifestyle.
We are seeking passionate individuals who excel in customer service and technical support. This is a fantastic opportunity to join a top-tier company with competitive benefits and a supportive culture.
Responsibilities
- Resolve customer inquiries and technical issues via phone, email, and chat during weekend shifts.
- Diagnose and troubleshoot software and hardware problems with a focus on quick resolutions.
- Maintain accurate records of all customer interactions and support tickets in our CRM system.
- Collaborate with the weekday support team to ensure seamless service continuity.
- Adhere to company policies and provide high-quality service to every client.
Qualifications
- High school diploma or GED required; Associate’s degree preferred.
- Must be available to work weekends (Saturday and Sunday) with some flexibility for overtime.
- Strong verbal and written communication skills.
- Basic proficiency with Microsoft Office Suite and remote desktop tools.
- Ability to work independently in a remote or hybrid environment.