Job Description
Are you a dedicated professional looking for a flexible schedule? Apex Tech Solutions is urgently hiring Night Shift Customer Support Specialists to join our growing team in Portland, OR.
We offer competitive pay, comprehensive benefits, and a remote-friendly environment. If you excel under pressure and love helping people, we want to hear from you today.
Responsibilities
- Manage high-volume inbound and outbound customer inquiries during night shifts.
- Resolve technical issues and troubleshoot product-related problems with patience and expertise.
- Document all interactions accurately in our CRM system.
- Collaborate with the day-shift team to ensure seamless service continuity.
- Maintain a high level of customer satisfaction (CSAT) scores.
Qualifications
- High School Diploma or GED equivalent required.
- Previous experience in customer service or technical support preferred.
- Must be available to work rotating night shifts (e.g., 6:00 PM - 3:00 AM).
- Strong problem-solving and critical thinking skills.
- Excellent verbal and written communication skills in English.