Job Description
Urgently Hiring! Remote Customer Service Role with Weekly Pay in Wichita, KS
Are you looking for a stable, direct-hire position that offers the flexibility of remote work and the reliability of weekly pay? Apex Professional Services is expanding our team and we need dedicated professionals like you to join us immediately.
This is a Direct Hire position, meaning you will be hired directly by our company with full benefits and job security. If you are a proactive problem solver with excellent communication skills, we want to hear from you.
Why Join Us?
- Weekly Pay: Get paid every week for your hard work.
- Remote Work: Work from the comfort of your home in Wichita, KS.
- Direct Hire: No temp agencies, just a direct career path.
- Competitive Salary: Earn between $18.00 and $24.00 per hour.
Responsibilities
- Handle inbound and outbound customer inquiries via phone, email, and chat with a focus on resolution.
- Process customer orders, returns, and exchanges accurately and efficiently.
- Identify customer needs and provide appropriate solutions to ensure high satisfaction.
- Maintain and update customer records in the CRM database with precision.
- Collaborate with the internal support team to escalate complex issues.
- Meet and exceed daily and weekly performance metrics and KPIs.
- Adhere to company policies and remote work guidelines at all times.
Qualifications
- High school diploma or GED equivalent required.
- Proven experience in customer service or call center environments.
- Must have a reliable high-speed internet connection and a quiet workspace.
- Excellent verbal and written communication skills.
- Ability to type at least 35-40 words per minute.
- Strong problem-solving skills and a patient, empathetic demeanor.
- Willingness to work a flexible schedule, including weekends or evenings if needed.