Job Description
Join Our Dynamic Team Immediately! Frontier Solutions Group is urgently seeking motivated Part-Time Customer Service Specialists to deliver exceptional experiences at our Colorado Springs headquarters. This is your opportunity to make an impact while enjoying flexible hours in a supportive environment.
As a cornerstone of our client relations team, you'll leverage your communication skills to resolve inquiries and build lasting connections. We offer competitive pay, comprehensive training, and a modern workplace culture that values growth and work-life balance. Apply now to secure your spot in this high-demand role!
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with professionalism and efficiency
- Resolve technical issues and provide product support for our SaaS platform
- Document interactions accurately in CRM systems and maintain detailed case notes
- Collaborate with technical teams to escalate complex issues and ensure timely resolution
- Identify upsell opportunities and promote premium service offerings
- Contribute to process improvement initiatives through customer feedback analysis
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service experience in tech or SaaS environments
- Proficiency with CRM software (Salesforce experience a plus)
- Exceptional problem-solving and conflict resolution abilities
- Strong written and verbal communication skills
- Ability to work flexible shifts including evenings and weekends
- Basic technical troubleshooting knowledge