Job Description
Join our dynamic 24/7 support team as a Night Shift Customer Support Specialist! We're urgently hiring remote professionals to deliver exceptional service to global clients while working from the comfort of your home. This is your opportunity to make a significant impact in a fast-paced tech environment with competitive compensation and growth opportunities.
Why NexusTech Solutions?
• Industry-leading training and certification programs
• Comprehensive health benefits and 401(k) matching
• Remote-first culture with flexible scheduling
• Career advancement pathways into technical roles
Responsibilities
- Provide 24/7 technical support via phone, chat, and email during night shift hours
- Troubleshoot complex software/hardware issues using diagnostic tools
- Document cases in CRM systems with detailed resolution notes
- Collaborate with global support teams for complex escalations
- Maintain 95%+ customer satisfaction metrics
- Proactively identify process improvement opportunities
- Participate in weekly team training and knowledge sharing
Qualifications
- Minimum 2 years in technical customer support or IT helpdesk
- Proficiency with remote desktop tools (TeamViewer, AnyDesk)
- Strong troubleshooting skills for Windows/macOS/Linux environments
- Exceptional written and verbal communication skills
- Ability to work independently during night shift (6 PM - 6 AM PST)
- Experience with Zendesk or similar ticketing systems
- CompTIA A+ or equivalent certification preferred
- High-speed internet connection required