Job Description
Are you ready to kickstart your career without prior experience? Global Support Solutions is expanding our team in New York and Pennsylvania, and we are looking for ambitious individuals to join us immediately. We believe that everyone deserves a chance to succeed, which is why we offer comprehensive training and zero experience requirements for this entry-level position.
As a member of our dynamic team, you will be the face of our company, helping clients navigate our services with ease. Whether you are looking for full-time stability or a stepping stone into the corporate world, this is the perfect opportunity for you.
Benefits Include:
- Competitive hourly pay ($18 - $25/hr).
- Health, dental, and vision insurance.
- Flexible scheduling and paid time off.
- Clear career advancement paths.
- Modern office environment in the heart of New York.
Responsibilities
- Respond to incoming customer inquiries via phone, email, and live chat with a professional and empathetic tone.
- Assist customers in resolving product or service issues and provide accurate information.
- Accurately enter customer data into our internal CRM and tracking systems.
- Collaborate with team leads to meet daily and weekly performance targets.
- Identify opportunities to cross-sell products and improve customer satisfaction scores.
- Document all interactions and resolutions in the company database.
- Maintain a clean and organized workspace and adhere to company policies.
Qualifications
- High school diploma or equivalent (GED) required.
- Basic computer proficiency and familiarity with Microsoft Office Suite.
- Strong verbal and written communication skills.
- Reliable high-speed internet connection (for remote roles).
- The ability to work in a fast-paced environment and handle multiple tasks.
- A positive attitude and a willingness to learn new systems quickly.
- Must be authorized to work in the United States.