Job Description
Join our dynamic team at Baltimore Tech Solutions with immediate full-time opportunities! We're seeking passionate individuals ready to hit the ground running in customer support roles. Enjoy competitive pay, comprehensive benefits, and a vibrant work environment in the heart of Baltimore. No experience required – we provide full training!
Responsibilities
- Handle customer inquiries via phone, email, and live chat with professionalism
- Resolve technical issues and troubleshoot product concerns
- Document interactions in CRM systems with accuracy
- Collaborate with cross-functional teams to resolve complex cases
- Meet performance metrics including response time and resolution rates
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- Exceptional communication and problem-solving skills
- Ability to thrive in fast-paced, deadline-driven environments
- Basic computer proficiency with willingness to learn new systems
- Positive attitude and strong customer focus
- Reliable transportation to downtown Baltimore location