Job Description
We are urgently hiring for our Night Shift Technical Support team in Los Angeles, California. If you are a night owl who thrives in a fast-paced environment and wants to make a real impact, we want to hear from you.
At NovaStream Systems, we pride ourselves on 24/7 availability for our clients. This is a fantastic opportunity for professionals seeking stability, growth, and a competitive wage.
Why Join Us?
- Competitive Pay: Starting at $22/hr with potential for overtime.
- Shift Differential: Earn extra for working the night shift.
- Benefits: Full medical, dental, and vision insurance.
- Career Growth: Clear path to senior roles.
Responsibilities
- Provide technical assistance to customers via phone, email, and chat during night hours.
- Diagnose and troubleshoot software and hardware issues.
- Maintain a high first-call resolution rate.
- Document all interactions and solutions in the CRM system.
- Collaborate with day-shift teams to ensure continuity of service.
Qualifications
- High school diploma or equivalent; Associate's degree preferred.
- Proven experience in customer support or technical helpdesk.
- Strong problem-solving and analytical skills.
- Excellent written and verbal communication skills.
- Ability to work independently in a remote or office-based night environment.