Job Description
Join our elite remote team as a Night Shift Customer Support Specialist at Nexus Global Solutions! We're urgently hiring dedicated professionals to deliver exceptional service during overnight hours. Enjoy competitive compensation, comprehensive benefits, and the flexibility of remote work while supporting Fortune 500 clients. This direct hire position offers stability, growth opportunities, and the chance to make a real impact in a 24/7 global environment.
Responsibilities
- Provide exceptional customer support via phone, email, and chat during night shift hours (11 PM - 7 AM EST)
- Resolve complex technical and billing issues for enterprise clients
- Document all interactions in CRM systems with precision and attention to detail
- Collaborate with global teams to ensure seamless service delivery across time zones
- Meet or exceed performance metrics including resolution time and customer satisfaction scores
- Proactively identify process improvements and escalate critical issues
- Maintain strict confidentiality of sensitive client information
Qualifications
- Minimum 2 years of customer support experience, preferably in B2B or tech sector
- Proven ability to work independently during overnight shifts without supervision
- Exceptional written and verbal communication skills
- Proficiency with CRM platforms (Salesforce, Zendesk) and troubleshooting tools
- High-speed internet connection and dedicated home office space
- Strong problem-solving abilities and emotional intelligence
- Available to work flexible schedules including weekends and holidays
- Associate degree or equivalent combination of education and experience