Job Description
Are you looking for a night shift job in Seattle that offers stability and growth? Apex Digital Solutions is urgently hiring dedicated professionals to join our growing team in Washington. Whether you are a night owl or simply seeking a flexible schedule, we provide a quiet, focused environment to excel in your career.
Our California-based clients require top-tier support during the evening hours, and we are looking for team members in our Seattle hub to bridge the gap. If you are ready to advance your career in a dynamic tech environment, we want to hear from you.
Responsibilities
- Provide exceptional technical support and customer service to clients across the US during evening and night hours.
- Monitor and troubleshoot system alerts and tickets with high priority.
- Collaborate with the day-shift team to ensure seamless operational continuity.
- Document customer interactions and technical issues accurately in our CRM system.
- Maintain a high level of technical proficiency with our software tools and platforms.
- Identify and escalate complex issues to senior engineering teams promptly.
- Participate in nightly training sessions and team stand-ups.
Qualifications
- High school diploma or equivalent; Associate’s degree preferred.
- Previous experience in customer support, technical support, or a related field.
- Must be available to work night shifts, including weekends and holidays.
- Strong problem-solving skills and ability to think critically under pressure.
- Excellent verbal and written communication skills.
- Basic computer literacy and proficiency with MS Office Suite.
- Ability to work independently with minimal supervision.