Job Description
Join our award-winning team at Peak Performance Solutions! We're hosting an exclusive hiring event for motivated individuals seeking flexible part-time opportunities in Colorado Springs. As a Customer Service Specialist, you'll be the face of our growing tech support division, delivering exceptional experiences to clients across the Rocky Mountain region.
This role offers competitive pay, remote flexibility options, and clear pathways to advancement. Perfect for students, career-changers, or professionals seeking supplemental income. Don't miss this limited-time opportunity to join an industry leader with a 98% employee retention rate!
Responsibilities
- Provide responsive multi-channel support via phone, email, and chat
- Resolve technical inquiries and troubleshoot software/hardware issues
- Document cases accurately in CRM systems with 95%+ accuracy
- Collaborate with Tier-2 engineers for complex escalations
- Contribute to knowledge base articles and process improvements
- Meet/exceed monthly satisfaction and resolution targets
- Participate in bi-weekly training sessions and team huddles
Qualifications
- High school diploma or equivalent required; college degree preferred
- 6+ months customer service or tech support experience
- Proficiency with Windows/macOS and basic networking concepts
- Exceptional communication skills and emotional intelligence
- Ability to work 20-25 hours/week including weekends
- CompTIA A+ certification or equivalent technical knowledge
- Valid US work authorization and reliable transportation